NOTICE FOR PATIENT INFORMATION
Our practice JPG Dental Pty Ltd trading as Geelong Smile Studio & Geelong Children’s Dental Centre collects information about you for the purpose of providing health services to you. In addition, personal information such as your name, address, contact details, health insurance and financial details are used for the purpose of addressing accounts to you, processing payments, appointment reminders, collecting unpaid invoices via an external collection agency and writing to you about our services and any issues affecting your health care. We may collect information about you from third parties providing the collection of that information is necessary to provide you with health care.
We may disclose your health information to other health care professionals, or require it from them if, in our judgement, it is necessary in the context of your care.
We may also use parts of your health information for research purposes, in study groups or at seminars; however, in such situations, your personal identity will not be disclosed without your consent.
If you choose not to provide us with information relevant to your care, we may not be able to provide a service to you, or the service we are asked to provide may not be appropriate for your needs. Importantly, if you do not provide information that may be relevant to your care or that is otherwise requested by us, you could suffer some harm or other adverse outcome.
For practice administration purposes, the practice may rely on service providers located outside Australia. The practice will take reasonable steps to ensure that any offshore transfer complies with its obligations under Australian privacy laws. Whilst our practice takes all reasonable steps to ensure security of your personal information, we cannot guarantee secure transmission of information over the internet.
The practice Privacy Officer can be contacted at the practice during business hours. If you have any concerns or questions about a privacy matter please contact Noah Gray, Business Coordinator – Tel. 03 5221 6610
Your Privacy is Respected
This practice policy outlines how the practice uses and manages your health information. The Notice to Patients is posted in our patient waiting area as a summary statement of the policy.
The practice is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988 (Privacy Act) and applicable State legislation.
Collection and Use of Information
It is our usual practice to only collect health information directly from our patients or their authorised representatives.
Personal information such as your name, address, contact details, health insurance and financial details are used for the purpose of addressing accounts to you, as well as for processing payments, appointment reminders, collecting unpaid invoices via an external collection agency, and writing to you about our services and any issues affecting your health care.
Your email address will only be used for the purpose for which you have provided it, and it will not be added to a mailing list or used for any other purpose without your consent. We may however, use your email address to contact you to obtain your consent for other purposes, but will give you the option of having your address deleted from our records at that time.
The practice may collect health information from a third party or a publicly available source, but only if the patient consents to such collection or would reasonably expect us to collect their health information from the third party, or if collection is necessary to provide the patient with appropriate health care.
As an employer, the practice also collects personal information related to employment and human resource management.
All staff employed in this practice are required to undergo training to understand their responsibilities in maintaining your privacy and to sign a confidentiality agreement in order to protect your personal information.
Use and disclosure
The practice only uses health information for the purposes of providing you with health care or for purposes which are directly related to providing you with health care. In addition, personal information is used to administer your invoicing for dental services, credit card payments, process health insurance claims, appointment reminders and collect unpaid invoices via an external collection agency. We will not use your health information for any other purpose unless one of the following applies:
1. You have consented;
2. The other purpose is directly related to providing you with health services and you would reasonably expect that your information may be used for that purpose; For example, the practice may disclose your health information to another health service provider for the purpose of providing you with health care. or
3. The use of your health information is required or authorised by law.
The practice takes steps to ensure that the health information we collect is accurate, up to date and complete. These steps include maintaining and updating personal and health information when you attend the practice or you advise us that your personal information has changed.
The practice keeps electronic records and takes reasonable steps to protect those records against loss, unauthorised access, use, modification or disclosure, or other misuse.
The practice ensures that there are security processes in place regarding computer access. The practice has taken steps to ensure that electronic data is backed-up.
After a period of 7 years (and if you attended the practice as a child, you have reached the age of 25) we may destroy your records in accordance with applicable laws.
Access and Correction
If an individual requests access to health or personal information we hold about them, or requests that we change that information, we will allow access or make the changes unless we consider that there is a sound reason under the Privacy Act, or other relevant law to withhold the information, or not make the changes.
Requests for access or correction must be in writing and directed to the practice Privacy Officer, Noah Gray. If you have any questions, the Privacy Officer can be contacted during business hours at the practice – tel: 0352 216 610.
The practice may charge for access to or copies of health records.
The practice’s marketing functions support the growth and development of the practice and to provide you with information about services offered at the practice.
The practice may use your information for the purpose of direct marketing; however we will not on-sell your personal information.
The practice understands that you may not wish to receive marketing materials from the practice. If you would prefer not to receive such information, a request can easily be made to the Privacy Officer or another staff member at the practice.
Sending information overseas
As part of maintaining your records, the practice may use off-site electronic data storage providers, professional indemnity insurers, marketing agencies or other third party service entities. These providers may be located offshore.
Where practicable, we will inform you about where your information is sent; however, at all times the practice will take reasonable steps to ensure compliance with the Australian Privacy Principles in relation to any off-shore transfer of your information.
Non-disclosure of information
Although we respect your right to privacy, if you choose not to provide us with information relevant to your care, we may not be able to provide a service to you or the service we are asked to provide may not be appropriate for your needs.
Importantly, you could suffer some harm or other adverse outcome if you do not provide information relevant to your care.
We take your privacy seriously. If you suspect there has been or may have been a breach of your privacy, you can complain directly to the practice Privacy Officer.
In the event of a privacy breach, the Practice will comply with applicable guides or guidelines issued by the Office of the Australian Information Commissioner for the handling of privacy breaches.
For more information about Privacy laws, or to raise concerns about any matter not satisfactorily resolved with the practice you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au or ph. 1300 363 992).
Privacy and general complaints about your care can also be directed to the Health Services Commissioner. (www.health.vic.gov.au/hsc/ or ph. 1300 582 113)
For further information about the practice’s management of privacy, please contact our Vice President, Noah Gray – Tel: 03 5221 6610